Shipping Costs & Delivery Times
| Country | Shipping Cost (€) | Standard Delivery Time |
| Austria | 9.00 € | 2 days |
| Belgium | 9.00 € | 2 days |
| Bulgaria | 9.00 € | 4 days |
| Croatia | 9.00 € | 3 days |
| Cyprus | 9.00 € | 5 days |
| Czech Republic | 9.00 € | 2 days |
| Denmark | 9.00 € | 2 days |
| Estonia | 9.00 € | 4 days |
| Finland | 9.00 € | 4 days |
| France | 4.90 € | 2 days |
| Monaco | 4.90 € | 2 days |
| Germany | 3.90 € | 2 days |
| Greece | 9.00 € | 4 days |
| Hungary | 9.00 € | 3 days |
| Ireland | 9.00 € | 4 days |
| Italy | 9.00 € | 3 days |
| Latvia | 9.00 € | 4 days |
| Lithuania | 9.00 € | 4 days |
| Luxembourg | 9.00 € | 2 days |
| Malta | 9.00 € | 5 days |
| Netherlands | 4.90 € | 2 days |
| Poland | 4.90 € | 3 days |
| Portugal | 9.00 € | 4 days |
| Romania | 9.00 € | 4 days |
| Slovakia | 9.00 € | 3 days |
| Slovenia | 9.00 € | 3 days |
| Spain | 9.00 € | 3 days |
| Sweden | 9.00 € | 3 days |
| Australia | 23.00 € | 6-8 days |
| Botswana | 23.00 € | 6-8 days |
| Canada | 25.00 € | 7-10 days |
| Iceland | 23.00 € | 6-8 days |
| Japan | 25.00 € | 7-10 days |
| Kingdom of Saudi Arabia | 26.00 € | 7-10 days |
| Liechtenstein | 23.00 € | 3 days |
| Namibia | 23.00 € | 6-8 days |
| Norway | 23.00 € | 6-8 days |
| Reunion | 23.00 € | 6-8 days |
| Serbia | 23.00 € | 6-8 days |
| South Africa | 23.00 € | 6-8 days |
| Switzerland | 20.00 € | 5 days |
| United Arab Emirates | 26.00 € | 6-8 days |
| United Kingdom | 20.00 € | 5-7 days |
| United States | 25.00 € | 6-8 days |
Shipping Conditions
For deliveries to EU countries, the standard shipping provider is DPD, in exceptional cases also DHL.
Deliveries outside the EU are generally carried out by DHL.
Shipments can usually be tracked using a tracking number. This will be automatically sent to the email address provided with your order once the parcel has been handed over to the shipping provider.
Delivery Times & Delays
The stated delivery times are estimates and may vary depending on the destination country, customs clearance, or seasonal fluctuations.
Orders placed on weekends or public holidays will be processed on the next working day.
Customs & Import Fees (Important for Non-EU Countries)
If the value of the goods exceeds the customs exemption limit of the respective non-EU country, additional customs duties or taxes may apply. These are not included in the shipping costs and must be paid by the recipient.
🌍Note for customers outside the EU (e.g. Switzerland, United Kingdom, Norway)
Please note that deliveries to countries outside the EU may generally be subject to customs duties and taxes – even if the order value is below a possible customs exemption limit.
Additionally, local delivery services may charge handling fees for processing the import.
The following is an example for orders to the United Kingdom, which can be similarly applied to other countries (e.g. Switzerland, Norway, Canada):
Please note that imports from the EU to the United Kingdom may be subject to customs duties and taxes – even if the order value is below the UK customs exemption limit of £135.
This exemption applies only to customs duty – not to UK Value Added Tax (VAT) or to other tariff-based charges, which may vary depending on the product type.
As of the current status:
- Tea (e.g. black, green or Rooibos tea) as well as herbal teas (including honeybush, buchu, cancerbush, etc.) are exempt from UK import VAT (0%), provided they are imported as ordinary beverages.
- Skincare products (e.g. creams, lotions) are subject to the standard UK VAT rate of 20%.
In addition, the local delivery service (e.g. Royal Mail or Parcelforce) may charge a handling fee (typically around £12) to process the import on your behalf.
These charges and fees are not imposed by us, but are collected by the customs authorities or delivery service in the destination country and must be paid by the recipient.
Information as of: 09 June 2025. Please note that regulations in the destination country may change over time.
Returns & Return Shipping Costs
If a return is necessary, the customer is responsible for the return shipping costs.
Please contact us by email at info@rooibostee.shop before returning the goods to ensure smooth processing.
Island Surcharge
For deliveries to islands, shipping providers charge an additional freight fee (island surcharge), which is not included in the listed shipping costs.
Please contact us in advance to inquire about the exact island surcharge for your delivery.
Important Information Regarding Undeliverable Shipments
If a delivery is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, the customer is responsible for the reshipping costs. For more information, please refer to our Terms and Conditions.
Contact for Shipping Issues
If your order does not arrive or is delayed, please contact us via email: